How we train and develop our teams
From being welcomed to the ACI family to understanding your role and how you'll develop here, to begin we have a full 12-week plan to get you where you need to go. When people join us it all starts with our 12 week induction where we want you to understand our culture, feel supported and like you are learning new things…oh and having some fun of course!
ACI First 12 Weeks
Developing our teams and helping them be the best version of themselves is so important, from learning to prepare pizzas or fresh lobsters and oysters, to being obsessed with service and creating lasting memories for our guests.
It’s all about progress – by that we mean we want people to be better tomorrow than they were today. Following the first 12 weeks, we appraise each of our team members to understand what skills they need to develop further in their role and we help create an individual learning plan.
Below is how we break your training down depending on what experience you've had before.
Our ACI Career Path Learning
Online Learning
This can include:
- Let’s get started – Online induction
- Food Allergens
- Food Safety 1,2,3
- Health and Safety 1,2
- Fire Marshall
- COSHH – Handling Chemicals
- Wellbeing at Work
- PCI Data security
- Diversity Equity and Inclusion
- Service that sells
- Coffee
- Licensing Eng and Wales
- Disability awareness
- Workplace harassment
- Effective Teams
- Introduction to Management
- Employment Law
- Leading Teams
Our ACI Career Path Learning
Face to Face Learning
- ACI Big 5
- Guest Journey
- Customer Service
- Bar Service
- Menu Training
- WSET 1,2,3
- Knife Skills and butchery
- Bar Service
- Wine Service
- Supplier Training
- Rising Stars – 1st time managers programme
- Shining Stars – Senior leadership programme
- Mentoring and coaching
- Chef Days
- Senior leaders days
- Mental Health First Aid
Apprenticeships
Apprenticeships help with the breadth of our learning, we can offer so much more with the help of others and develop individuals that want it with the required support from our managers. We offer apprenticeships that include the following:
- Hospitality Team Member – L2
- Hospitality Supervisor – L2, L3
- Hospitality Manager – L4
- Production Chef – L2
- Commis Chef – L2
- Chef De Partie – L3
Stars Programmes
Rising Stars
- For those taking their first steps into being responsible for an area of the business or people. We know it can be hard to take those steps so, through our values we deliver face-to-face training that develops early management skills.
Our new supervisors and managers are selected and attend a range of sessions that support them to be well-equipped to support their sites and them to be leading through our values.
Shining Stars
- For team members who have been in a management position for some time and who would like to commit and progress in a management/ leadership capacity in Hospitality.
- It involves 10 sessions delivered face to face, a mentor programme and a project. We want our Assistant Managers and Sous Chefs to be thinking about their next steps and we will support them to get there.
